Privacy & Compliance

Privacy Policy

Last updated: 17 June 2026

1. Introduction

Web to Air ("WA", "we", "us", "our") operates the website www.wa.co.zw and the related email-to-WhatsApp service. This Privacy Policy explains how we collect, use, process, and protect your information when you use our service.

2. Information We Collect

When you use our service, we collect and process the following information:

Email Address — Your email address used to send messages through our service.
Email Content — The subject line and body of emails you send via our service, processed temporarily to extract the recipient's WhatsApp number and message content. We do not store email content beyond what is necessary for delivery.
WhatsApp Number — The destination WhatsApp number extracted from your email.
Account Information — If you register, we collect your name, email, and login credentials.
Usage Data — Message delivery status, timestamps, and basic analytics to improve our service.

3. How We Process Your Data

Our system securely processes your email to extract the intended WhatsApp recipient and message. The processing flow is:

Your email is received by our secure mail server.
The system extracts the WhatsApp number and message content.
The message is formatted and delivered via WhatsApp.
Email content is not stored permanently — it is processed in real-time and discarded after delivery.

4. Data Retention

We retain the minimum data necessary to provide our service:

Delivery logs — Retained for up to 90 days for troubleshooting and analytics.
Account information — Retained for the duration of your account.
Email content — Processed in real-time and not stored beyond delivery.
You may request deletion of your account and associated data by contacting us.

5. Data Sharing

We do not sell your personal data. We may share data only with:

Service providers — Such as WhatsApp (Meta) for message delivery, and hosting infrastructure providers. This constitutes data sharing as defined under data protection laws.
Legal compliance — If required by law or to protect our rights.

6. Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS) and access controls. However, no electronic transmission is 100% secure.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict processing of your data.
Withdraw consent at any time.
Lodge a complaint with your local data protection authority.

8. Contact

For privacy-related enquiries, contact us at:

Pardus Solutions (Pvt) Ltd
Email: privacy@wa.co.zw
Web: www.wa.co.zw/contact

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