Orders, stock and payments — run your shop floor from a chat.
Let customers browse, order and pay, and let field or van sales teams capture orders, manage stock and issue receipts — all through WhatsApp, connected to your existing POS or ERP.
Where retail & commerce lose people.
The process usually works — but the friction around it costs time, money and trust.
Order-taking bottlenecks
Phone and walk-in orders are slow to capture and easy to get wrong.
No real-time stock visibility
Sales staff promise items that are already out of stock.
Manual reconciliation
Cash and mobile-money sales are reconciled by hand at day's end, prone to error.
Disconnected field sales
Van or door-to-door sales teams operate on paper, disconnected from head office.
What it looks like in WhatsApp.
A structured conversation replaces the queue, the counter or the phone call — while your systems of record stay exactly where they are.
Hi, do you have 2 crates of soft drinks and 5kg sugar?
Yes, both in stock. That's $34 total — would you like delivery or collection?
Delivery please.
Order OD-1187 confirmed. Pay now to lock in delivery today by 5pm.
Ready-made building blocks for retail & commerce.
Each block is reusable across branches, locations or departments — configure once, replicate everywhere.
Customer ordering
Customers browse a catalogue, place an order and get a confirmation instantly.
Van & field sales capture
Field reps log orders and stock movement directly from the road.
Stock visibility
Keep customer-facing availability in sync with your actual stock levels.
Payments & receipts
Accept payment and issue a digital receipt in the same conversation.
Customer records
Build a structured customer and order history without extra data entry.
Delivery & collection updates
Keep customers informed from order to delivery or collection.
See a retail & commerce journey end to end.
A short walkthrough plus the live interactive demo on the homepage.
Common questions about retail & commerce.
Does this replace our POS or ERP?
No. w2a connects to your existing POS, inventory or ERP system, adding a customer- and field-facing ordering layer.
Can field sales teams use this without smartphones with heavy apps?
Yes — since it runs in WhatsApp, field reps only need the app they likely already use daily.
Can we track which rep captured which order?
Yes — identity and role-based access let you attribute orders and payments to the right team member.
Can we pilot with one product line or one route?
Yes — most commerce pilots start with a single product line, branch or sales route.
Bring one retail & commerce process. We'll show you the opportunity.
Start with a single workflow, prove the outcome, then scale to every branch, ward, station or campus.